Shipping & Handling
WHERE DO YOU SHIP TO?
We currently ship all our wall art prints (including ready to hang canvases & framed wall art) to the following countries:
Australia, New Zealand, USA, Canada, UK, Ireland, European Union, China, Hong Kong, and Japan.
We have partners across the globe who will create and send canvas + framed wall art prints to you locally.
Any Home decor items we may have available (eg, rugs, accessories, trinkets) are also available internationally, but please contact us for a price first, as you will not be able to checkout with these items in your cart.
HOW MUCH IS SHIPPING?
Please see below shipping costs in $AUD.
* Table excludes home decor items, which will need to be quoted separately.
HOW LONG WILL IT TAKE?
All our artwork is made on request for you, we do not hold old stock.
This prevents any possible storage or environmental damage, and you can be assured all our prints are freshly printed and brand new. Due to this, please allow up to 10 business days for production from the time of your order placement, plus freight time depending on your location.
DO YOU OFFER EXPRESS OR PRIORITY?
We offer Express Post to Australia only, however please keep in mind our prints can take a up to 10 business days for production, as they are all custom made to order.
We also offer a Priority Service, which includes a 4 day production time, and express shipping. Please email us for further details if this is needed, and we will advise the priority fee, based on the items required.
If you need it super quick, just email us and we will do our best to find a solution.
HOW DO YOU PACK?
All prints are mailed safely & securely with tracking, by either Australia post or courier service.
Art Paper / A4 size– Posted in rigid cardboard mailers.
Art Paper / Larger sizes – Posted rolled up, in thick cardboard mailing tubes.
Stretched Canvas –
Packed securely in thick cardboard cartons, canvas is sealed in a bag inside to protect the artwork. Sent via courier, as these cannot be sent to a PO Box. A physical address is required as they cannot fit into a PO Box or similar. Please ensure someone is at this address during business hours to sign for the package. Consider using a business / office address for this purpose.
Framed Canvas –
Packed securely in thick cardboard cartons, with bubble wrap and cardboard corners. Each Canvas is then sealed in a bag to protect the artwork. Sent via courier, as these cannot be sent to a PO Box. A physical address is required as they cannot fit into a PO Box or similar. Please ensure someone is at this address during business hours to sign for the package. Consider using a business / office address for this purpose.
Futile Delivery – Any item which fails to deliver due to incorrect address, or if no one present to collect the parcel, is usually sent back to the postal office / courier depot. These will need to be collected within 2-7 working days, otherwise the item may be returned to sender. In these cases, any re-sending fees applicable by the external mailing / courier company will need to be charged to the customer, as this is out of our control.
If the item is lost due to incorrect address, we will endeavour to help track the item, however in some cases Australia post may deem the item lost in transit if they are unable to locate it. Please ensure a correct address is provided and someone will be there during business hours to collect or sign for the parcel, to ensure it arrives safe and sound. We suggest using an office or business address that is attended during business hours.
Print and proper cannot be held responsible for lost or stolen mail due to incorrect address, or failing to have someone present to sign for the parcel if and when a parcel may be left unattended, for any reason.