Shipping & Handling
MADE WITH CARE, DELIVERED TO YOU
Beautiful art, delivered with care.
Your wall art is made especially for you, packed with care and sent on its way. Find everything you need to know about shipping destinations, production times and delivery below.
Global shippingAcross our listed international destinations
Where we deliver
Free standard shipping to selected destinations.
We offer free standard shipping across Australia and to the international destinations listed below. Express delivery is an optional paid service for eligible Australian orders.
🇦🇺 Australia
Free standard shipping
Standard delivery is free within Australia. Express shipping is available for an additional charge at checkout.
🌍 International
Free standard shipping
Available to New Zealand, the United States, Canada, the United Kingdom, Ireland, EU countries, EFTA countries, Israel, China, Hong Kong, Japan, Taiwan, Malaysia and Singapore.
International size and product restrictions
- Stretched canvases and framed prints larger than 70 × 100 cm (28 × 40 in) are not available for standard shipping outside Australia. Contact us to request a special shipping quote for larger artwork.
- Accessories, including frames, displays, home décor and stationery, are not available for shipping outside Australia.
When to expect your order
Good things take a little time.
Our wall art is made to order. Your total delivery time includes production time plus shipping transit time. All estimates below are in business days, excluding weekends and public holidays.
Estimated shipping transit times
| Destination | Product | Estimated transit |
|---|---|---|
| All listed destinations | Unframed art paper prints and wall decals | 2–12 business days |
| Australia | Stretched canvas | 2–12 business days |
| All listed destinations | Stretched canvas and framed prints | 3–12 business days |
| Australia | Accessories | 1–12 business days |
These are approximate transit estimates after dispatch, not guaranteed arrival dates. Availability and delivery times can vary by destination and product.
Production times
- Wall art and wall decals: allow up to 7 business days for production.
- Customised labels, cards and accessories: allow 2–4 working days before dispatch.
- Other products: allow 1–2 working days before dispatch.
Once your order is dispatched
Your parcel is passed to a delivery partner for transit. Delivery delays can occasionally occur, especially at busy times. If your order hasn't arrived as expected, please contact us and we'll help investigate.
Need it sooner?
Express and priority delivery.
Express shipping — Australia only
Express is an additional paid shipping option at checkout. Because our prints are made to order, production can still take up to 7 business days. Express refers to the fastest suitable shipping method available once the order is ready; it does not always mean Australia Post Express.
For Australia Post Express network information, see Australia Post delivery speeds and coverage. Where an eligible Express Post shipment misses an applicable next-business-day guarantee, the original policy provides for a refund of the extra express postage paid, rather than the products or consequential costs.
Priority service — Australia only
For urgent orders, please contact us before placing your order. Where available, a priority service may shorten production time as well as arrange faster transit. Unframed prints are generally the quickest to manufacture.
We will advise the best available lead time and delivery options for your request. Priority delivery partners may include StarTrack, Direct Couriers, TNT or Uber.
Packed with care
Protecting your artwork on its journey.
We package artwork carefully and use Australia Post or courier services as appropriate. Tracking is provided where available for the selected service.
Art paper prints
A4 prints: packed in rigid cardboard mailers.
Larger unframed prints: rolled and packed inside thick cardboard mailing tubes.
Canvas and framed prints
Protected with sealed wrapping or bubble wrap (depending on size) and packed securely in thick cardboard cartons.
For larger artwork, please provide a physical street address rather than a PO Box or Parcel Locker, and arrange for someone to receive or sign for the parcel during business hours.
Helpful delivery details
A few things worth knowing.
Australia Post Parcel Lockers
Some parcels cannot be delivered to Parcel Lockers due to size or mail type restrictions. If your order isn't eligible, we may request an alternative address. For more information, check Australia Post's Parcel Locker information.
Customs duties and international taxes
International shipments may attract import duties, taxes or other local fees. Where applicable, these are payable by the customer to the destination country's authorities or delivery provider. We cannot estimate these charges because they differ by destination.
Mail forwarding companies
If you arrange for a third-party forwarding company to receive and then re-ship your order, please check its inspection, handling and insurance policies carefully. Forwarding introduces additional handling that may affect who is responsible if an item is damaged after it reaches your forwarding agent.
Missed deliveries, incorrect addresses and returned parcels
Please double-check your shipping address at checkout and monitor the tracking information. Some couriers require someone to be present during business hours, particularly for larger framed prints and canvases.
If delivery cannot be completed, your parcel may be held for collection for a limited period (often around 2–7 working days) or returned to sender. Additional re-delivery charges may apply where an incorrect address, missed collection or unsuccessful delivery causes the parcel to be returned. Parcels that are unclaimed may be sent to a depot and, in some circumstances, disposed of.
If a parcel is lost or damaged, contact us so we can help investigate the circumstances. Any customer responsibilities under our delivery terms are subject to applicable consumer law rights.
We're here to help
Questions about your delivery?
Have a delivery deadline, need a quote for oversized artwork or want help locating a parcel? Get in touch and we'll do our best to help.
