Shipping & Handling

HOW LONG WILL IT TAKE?
Wall Art: Each artwork is freshly made for you once your order is placed. This prevents any possible storage or environmental damage, and you can be assured the prints are brand new. Due to this, please allow up to 10 business days for us to make your beautiful artwork.
Poster Hangers, Customised Labels & Cards: Please allow 2-5 working days for your item to be hand made, packed and shipped.
Everything Else: Please allow 1-2 working days for your item to be packed and shipped.

Please note once a parcel is handed over to one of our delivery partners, service delays that sometimes occur are out of our control. This can happen during peak periods. Rest assured if it doesn't arrive at all - we are here to help.

Shipping times vary
depending on location, below is an approximate guide:
 
Region Item Type Approx Transit Time
Global Paper Prints 2-9 working days
Australia
Stretched Canvas 
2-9 working days*
Global
Stretched Canvas + Framed Canvas 
3-15 working days*
Australia
Luxe Framing
3-15 working days
Australia Accessories 
(Frames, Displays, Home Decor & Stationery)
2-9 working days

 
*COVID 19 DELAYS
Due to the pandemic we have experienced some supply shortages in certain materials, and at times you order may take an extra week to be made as all our goods are custom printed to order. We have also been experiencing delays via our shipping partners due to a number of factors such as limited road and airline capacity, limited worker capacities for social distancing, and limits on raw material worldwide. This means parcels may take an extra 1-3 weeks to arrive (in addition to production time stated above). Signature on delivery may now be replaced with photo on delivery to maintain social distancing. We thank you in advance for your patience during this time.


CUSTOMS DUTIES & TAXES
The customer is responsible for all customs duties or other fees associated with international shipping, if applicable. Unfortunately we are unable to give an indication on what these charges may be, as these are governed by each country's government or local officials, and not by Print and Proper.
 

WHERE DO YOU SHIP TO?
Wall Art: We currently ship all our wall art prints (both unframed and framed) to the following countries: Australia, New Zealand, USA, Canada, UK, Ireland, EU Countries (European Union), EU EFTA Member Countries (European Free Trade Association),  Israel, China, Hong Kong, Taiwan, Malaysia, Singapore and Japan. We have partners across the globe who will create and send wall art prints to you locally.
Accessories (Frames, Displays, Home Decor & Stationery): May or may not be available internationally. Please contact us first before trying to checkout with these items in your cart.
 

HOW MUCH IS SHIPPING?
Australian Customers:
All Products - FREE

International Customers (outside Australia): 
Wall Art Prints (framed or unframed) - As per table below
Luxe Framing - We do not offer shipping outside of Australia due to the fragile nature of acrylic glass.
Accessories - We do not offer shipping outside of Australia due to restrictions on materials like natural timber, fragile nature of some items (eg, acrylic glass or ceramic) or restrictions large heavy items (eg, rugs). Some accessories may be available however so please contact us first before trying to checkout with these items in your cart.

* Please note any duties payable on the import of goods to another country outside of Australia is out of our control and are payable by the customer to the local authority or postal service.

 
 

DO YOU OFFER EXPRESS OR PRIORITY?
We offer Express Post on unframed prints only, however please keep in mind these may take a up to 10 business days for production, as they are all custom made to order. 
We also offer a Priority Service, which includes a 4 day production time, and express shipping. Please email us for further details if this is needed, and we will advise the priority fee, based on the items required. If you need it super quick, just email us and we will do our best to find a solution.
 

HOW DO YOU PACK?
All prints are mailed safely & securely with tracking, by either Australia post or courier service. 

Art Paper / A4 size– Posted in rigid cardboard mailers.
Art Paper / Larger sizes  Posted rolled up, in thick cardboard mailing tubes. 



Stretched Canvas –
Packed securely in thick cardboard cartons, canvas is sealed in a bag inside to protect the artwork. Sent via courier, as these cannot be sent to a PO Box. A physical address is required as they cannot fit into a PO Box or similar. Please ensure someone is at this address during business hours to sign for the package. Consider using a business / office address for this purpose.




Framed Art (Framed Canvas + Luxe Frames) – 
Packed securely in thick cardboard cartons. We use bubble wrap or protective cushioning material around the item when feel this is required, plus cardboard protective corners. Sealed in a polybag to protect the artwork. Sent via courier, as these cannot be sent to a PO Box. A physical address is required as they cannot fit into a PO Box or similar. Please ensure someone is at this address during business hours to sign for the package. Consider using a business / office address for this purpose.

 
Futile Delivery 

Please ensure a correct address is provided and someone will be there during business hours to collect or sign for the parcel, to ensure it arrives safe and sound. We suggest using an office or business address that is attended during business hours.

Please keep an eye on your item via the tracking number provided. A notification will be sent to you via Australia Post, Courier Service, or by us directly if an item is awaiting your collection at a Post office or safe drop location.

Any item which fails to deliver due to incorrect address, or if no one present to collect or sign for the parcel, is usually sent back to the postal office / courier depot. A notification (as described above) will be sent to the customer to collect the item within 2-7 working days, otherwise it will be returned to sender. If it is not collected, any re-sending fees to send it back to the customer once we receive it will need to be charged to the customer as this is out of our control. If the item is damaged in transit on the way back to us due to futile delivery the customer will also be responsible for both the replacement and re-sending costs, as this is out of our control. 
In some cases the item is sent back to an unclaimed mail depot where it is destroyed. In these cases the customer will need to pay for the item again as it needs to be re-made and re-sent, as this is out of our control. 

If the item is lost due to incorrect address, we will endeavour to help track the item, however in some cases Australia post or other mail & courier services we use may deem the item lost in transit if they are unable to locate it.  
Print and Proper cannot be held responsible for lost or stolen mail due to incorrect address, or failing to have someone present to sign for the parcel if and when a parcel may be left unattended, for any reason.