Shipping & Handling
WHERE DO YOU SHIP TO?
We currently ship Art Paper (unframed) to the following countries:
Australia, New Zealand, USA, Canada, UK, Ireland, European Union, China, Hong Kong, and Japan.
We currently only ship Stretched Canvas, and Framed Art to Australia only due to their size and weight. Prices shown for all Framed & Canvas Prints on our website are for Australia only. We can supply these internationally, but please contact us first, so we can advise the cost. We have partners across the globe who will create & send framed canvas prints to you locally.
HOW MUCH IS SHIPPING?
We offer FREE Shipping to Australia on all our items.
All our international orders have weight based calculated shipping costs, which will be shown on your checkout page before any payment is required. Please note we can only ship a maximum of 15 kg to international customers per order. Please see below shipping costs table at the very bottom of this page.
HOW LONG WILL IT TAKE?
All our artwork is made on request for you, we do not hold old stock.
This prevents any possible storage or environmental damage, and you can be assured all our prints are freshly printed and brand new.
Due to this, please allow up to 10 business days for production from the time of your order placement, plus freight time on top (this varies depending on your location in Australia, please email us for a rough estimate). International orders, please add an additional 10-20 business days to above timeframes.
DO YOU OFFER EXPRESS?
We can offer express post to Australian customers, however please keep in mind our prints can take a up to 10 business days for production, as they are all custom made to order. We cannot rush this process so please allow ample time to select and order the print you need at least a 4-5 weeks away from your deadline.
For International customers, please keep in mind express service is quite expensive and is approximately double the cost of standard air with tracking. We can still arrange it for you if needed, please ask before placing your order so we can check the price and add it onto your order.
HOW DO YOU PACK?
All prints are mailed safely & securely with tracking, by either Australia post or courier service.
Art Paper / A4 size– Posted in rigid cardboard mailers.
Art Paper / Larger sizes – Posted rolled up, in thick cardboard mailing tubes.
Stretched Canvas (Australia Only) –
Packed securely in thick cardboard cartons, and wrapped in plastic inside. Sent via courier as these cannot be sent to a PO Box, a physical address is required as they will be dropped off and need a signature on delivery. Please ensure someone is at this address during business hours to sign for the package. Consider using a business / office address for this purpose.
Framed Art (Australia Only) –
Packed securely in thick cardboard cartons, and wrapped in bubble wrap inside. Sent via courier as these cannot be sent to a PO Box, a physical address is required as they will be dropped off and need a signature on delivery. Please ensure someone is at this address during business hours to sign for the package. Consider using a business / office address for this purpose.
Futile Delivery – Any item which fails to deliver due to incorrect address, or if no one present to collect the parcel, is usually sent back to the postal office / courier depot. These will need to be collected within 2-7 working days, otherwise the item may be returned to sender. In these cases, any re-sending fees applicable by the external mailing / courier company will need to be charged to the customer, as this is out of our control.
If the item is lost due to incorrect address, we will endeavour to help track the item, however in some cases Australia post may deem the item lost in transit if they are unable to locate it. Please ensure a correct address is provided and someone will be there during business hours to collect or sign for the parcel, to ensure it arrives safe and sound. We suggest using an office or business address that is attended during business hours.
Print and proper cannot be held responsible for lost or stolen mail due to incorrect address, or failing to have someone present to sign for the parcel if and when a parcel may be left unattended, for any reason.
SHIPPING COSTS TABLE