Shipping & Handling

HOW LONG WILL IT TAKE?
Wall Art: Each artwork is freshly made for you once your order is placed. This prevents any possible storage or environmental damage, and you can be assured the prints are brand new. Due to this, please allow up to 7 business days for us to make your beautiful artwork.
Customised Labels & Cards: Please allow 2-4 working days for your item to be hand made, packed and shipped.
Everything Else: Please allow 1-2 working days for your item to be packed and shipped.

Please note once a parcel is handed over to one of our delivery partners, service delays that sometimes occur are out of our control. This can happen during peak periods. Rest assured if it doesn't arrive at all - we are here to help.

Shipping times vary
depending on location, below is an approximate guide:
 
Region Item Type Approx Transit Time
Global Art Paper (Unframed) 2-9 working days*
Australia
Stretched Canvas 
2-9 working days*
Global
Stretched Canvas + Framed Prints
3-15 working days*
Australia
Accessories 
(Frames, Displays, Home Decor & Stationery)
1-9 working days*

 
*COVID 19 DELAYS
Unfortunately 2+ years since the pandemic began, we continue to experience delays & material shortages across the globe. On some occasions your order may need extra time to produce while we wait for raw materials. We have also been experiencing delays via our shipping partners due to a number of factors such as limited road and airline capacity, limited worker capacities for social distancing, and limits on raw material worldwide. This means parcels may take an extra 1-3 weeks to arrive (in addition to production time stated above). Signature on delivery may now be replaced with photo on delivery to maintain social distancing. We thank you in advance for your patience during this time.


CUSTOMS DUTIES & TAXES
The customer is responsible for all customs duties or other fees associated with international shipping, if applicable. Unfortunately we are unable to give an indication on what these charges may be, as these are governed by each country's government or local officials, and not by Print and Proper.
 

WHERE DO YOU SHIP TO?
Wall Art: We currently ship all our wall art prints (both unframed and framed) to the following countries: Australia, New Zealand, USA, Canada, UK, Ireland, EU Countries (European Union), EU EFTA Member Countries (European Free Trade Association), Israel, China, Hong Kong, Taiwan, Malaysia, Singapore and Japan. We have partners across the globe who will create and send wall art prints to you locally.
Accessories (Frames, Displays, Home Decor & Stationery): May or may not be available internationally. Please contact us first before trying to checkout with these items in your cart.
 

HOW MUCH IS SHIPPING?
Australian Customers: 
All Products - FREE

International Customers (outside Australia): 
Wall Art Prints (framed or unframed) - As per table below
Large Frames - Size limit is 70x100cm (28x40in) for canvas & framed art shipping outside Australia, due to COVID freight size restrictions. If you still need something above this size please contact us and we can check if possible at the time.
Accessories - We do not currently offer shipping outside of Australia due to restrictions on materials like natural timber, fragile nature of some items (eg, acrylic glass or ceramic) or restrictions large heavy items (eg, rugs). Some accessories may be available however so please contact us first before checking out with these items in your cart.

* Please note any duties payable on the import of goods to another country outside of Australia is out of our control and are payable by the customer to the local authority or postal service.

 
 

DO YOU OFFER EXPRESS OR PRIORITY?
We do offer Express Post, however please keep in mind all prints take up to 7 business days for production as they are custom made to order. If you select Express this means the transit time will be quicker once the print is made & shipped. Australia Post have suspended the next business day guarantee on Express post, so please keep this in mind. Read more on this here.

We do offer a Priority Service, which includes a quicker production time, where available. The fastest prints to manufacture are our unframed prints. Please email us in advance if your order is urgent. We will then advise our best lead times based on your specific order. Please keep in mind during COVID-19 facilities and postal services are taking longer than expected and we can offer no timeframe guarantees, only estimates.
 

HOW DO YOU PACK?
All prints are sent securely with tracking, by either Australia post or courier. 
Art Paper / A4 size – Posted in rigid cardboard mailers.
Art Paper / Larger sizes –  Posted rolled up, in thick cardboard mailing tubes. 


Stretched Canvas & Framed Prints –
Packed securely in thick cardboard cartons. Wrapped in a sealed bag or bubblewrap depending on the size of the print. A physical address is required as larger prints cannot fit into a PO Box or Parcel Locker. Please ensure someone is at this address during business hours to sign for the package as larger prints may be sent via courier instead of Australia Post. Consider using a business / office address for this purpose.

 

Futile Delivery 

Please ensure a correct address is provided and someone will be there during business hours to collect or sign for the parcel, to ensure it arrives safe and sound. We suggest using an office or business address that is attended during business hours.

Please keep an eye on your item via the tracking number provided. A notification will be sent to you via Australia Post, Courier Service, or by us directly if an item is awaiting your collection at a Post office or safe drop location.

Any item which fails to deliver due to incorrect address, or if no one present to collect or sign for the parcel, is usually sent back to the postal office / courier depot. A notification (as described above) will be sent to the customer to collect the item within 2-7 working days, otherwise it will be returned to sender. If it is not collected, any re-sending fees to send it back to the customer once we receive it will need to be charged to the customer as this is out of our control. If the item is damaged in transit on the way back to us due to futile delivery the customer will also be responsible for both the replacement and re-sending costs, as this is out of our control. 
In some cases the item is sent back to an unclaimed mail depot where it is destroyed. In these cases the customer will need to pay for the item again as it needs to be re-made and re-sent, as this is out of our control. 

If the item is lost due to incorrect address, we will endeavour to help track the item, however in some cases Australia post or other mail & courier services we use may deem the item lost in transit if they are unable to locate it.  
Print and Proper cannot be held responsible for lost or stolen mail due to incorrect address, or failing to have someone present to sign for the parcel if and when a parcel may be left unattended, for any reason.