Returns, Refunds & Exchanges

Our art prints and canvases are custom made to order, and as such we do do not offer refunds or exchanges on these items unless they arrive with faults* (faults are explained further below). Please ensure you carefully measure the space the artwork needs to be placed in, prior to placing an order with us.

We do not take responsibility for damage caused by how the packaging is opened once it has reached the customer, any damages caused by the customer's mailbox or property where the print is delivered to, or any other transit damage or mis-handling which is out of our control. However we will do our best to communicate with the courier / postal / transit company to resolve the issue, if there is transit damage present on arrival. Please contact us within 24 hours if there is transit damage on arrival, and attach photographs to info@printandproper.com.au so we can follow up. If there is major visible damage to your item on arrival, DO NOT SIGN FOR OR ACCEPT the damaged parcel. Please contact us immediately if this happens.

*If a product arrives faulty / damaged (this excludes above types of damage stated) we will replace the item at no charge - pending proof of damage in the form of photographs is received within 3 business days via email to info@printandproper.com.au

We do not offer refunds or exchanges for simple change of mind.
We do not offer exchanges, as our items are all custom made to order, so please choose carefully.