Our art prints and canvases are made to order. As such we do not offer refunds or exchanges on these items unless they arrive with faults. In addition we do not offer refunds or exchanges for change of mind. Each piece of artwork is made specially for you, so please choose carefully and ensure you measure the space the artwork needs to be placed in, prior to placing an order with us.
On rare occasions, items may arrive with transit damage via Australia Post or Courier. Unfortunately, we do not have control to completely stop this happening from time to time. Rest assured we will work with you to resolve any such issues, and this could involve different methods. If the damage is too great to resolve we will replace the item at no charge to you.
We cannot take responsibility for damage caused by how the packaging is opened once it has reached the customer, any damage caused by the customer's mailbox, property or pets where the print is delivered to. Example: your dog may find the postal tube delicious!
Please contact us within 48 hours if there is transit damage on arrival, and attach photographs to firstname.lastname@example.org so we can follow up. Please note we cannot help if no photos are sent to us for investigation.