Returns, Refunds & Exchanges

Our art prints are all made to order. Due to this we do not offer refunds or exchanges on these items unless they arrive with faults. In addition we do not offer refunds or exchanges for change of mind, so please choose carefully. Please ensure you measure the area / room / wall carefully to get the sizing correct prior to placing an order with us. This means once an item has been made and / or shipped, we cannot physically change, retrieve or amend it for you.

Please also ensure you read the product description, view the photos, and if needed view our detailed quality page for further information - to ensure you are happy with the item being purchased. We cannot refund or exchange an item if you are unhappy with details we have already specified / provided. If you are unsure of something please email us prior to purchase.

On rare occasions, items may arrive with transit damage via Australia Post or Courier. Unfortunately, we do not have control to completely stop this happening from time to time. Rest assured we will work with you to resolve any such issues, and this could involve different methods. If the damage is too great to resolve we will replace or refund the item depending on your preference.

Some goods are exempt from being returned. These include perishables, time sensitive goods, intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items:
* Gift cards * Downloadable / Digital products

We cannot take responsibility for damage caused by how the packaging is opened once it has reached the customer, any damage caused by the customer's mailbox, property or pets where the print is delivered to. Example: your dog may find the postal tube delicious!

Please contact us within 48 hours if there is transit damage on arrival, and attach photographs to info@printandproper.com.au so we can follow up. We will need clear high resolution photographs of the item as below:

1. Address label on carton
2. Front views -- the front of carton + front of item next to each other
3. Back views -- the back of carton + back of item next to each other
4. Close up photos of the damage, front and back.
5. The inner packaging it came with, can be placed on top of the item to take the photo.

Please note we cannot help further if no photos are sent to us, or refusal to send photos to us for further investigation.

Depending on the situation we may ask for the item to be returned to us before we proceed further. We will communicate with you directly in a timely manner.