On rare occasions, items may arrive with transit damage via Australia Post or Courier. Unfortunately, we do not have control to completely stop this happening from time to time. Rest assured we will work with you to resolve any such issues, and this could involve different methods. If the damage is too great to resolve we will replace or refund the item depending on your preference.
Some goods are exempt from being returned. These include perishables, time sensitive goods, intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items:
We cannot take responsibility for damage caused by how the packaging is opened once it has reached the customer, any damage caused by the customer's mailbox, property or pets where the print is delivered to. Example: your dog may find the postal tube delicious!
Please contact us within 48 hours if there is transit damage on arrival, and attach photographs to firstname.lastname@example.org so we can follow up. Please note we cannot help if no photos are sent to us for investigation. We then communicate with you directly regarding the issue.