COVID-19 / FAQ'S Page

ARE YOU STILL OPEN?
Yes, we are still open and shipping orders as usual.

ARE YOU STILL SHIPPING?
Yes we are still shipping all orders. However please note we have been experiencing significant delays via our shipping partners as their workforces are reduced to comply with government restrictions, and limited airline capacity due to the pandemic. This means parcels can take an extra 1-2 weeks to arrive. Signature on delivery may now be replaced with photo on delivery to maintain social distancing. 

IS VICTORIA IMPACTED?
Australia Post have advised us: We foresee an additional 3 day delay for deliveries in Victoria. This is both within and into Victoria.  This means, any lodgements made in other States destined for Victoria may be held in those States for up to 3 business days to allow Victoria to work through the present demand. We thank you in advance for your patience during this time.You can find further information from Australia Post here
 
ARE INTERNATIONAL ORDERS IMPACTED?
Our worldwide network of factories continue to ship internationally, with some delays due to workforce restrictions as described above. Prints are made in China (Hong Kong), UK (Surrey), USA (East Coast – Scotts Valley CA. West Coast – Highpoint NC) and the Netherlands (Venlo). With prints being sent from a location closer to you where possible, we are able to get them to you faster and circumvent some border restrictions during this difficult time.
However please note all transit services across the globe are currently inundated with parcels and therefore need extra time to get through their current loads. Please allow an extra 1-2 weeks for your parcel to arrive.

ARE PARCELS SAFE FROM COVID-19?
Please note WHO (World Health Organisation) advise that people receiving packages and mail are not at risk of contracting COVID-19. 
Please see more information here from WHO and here from the Australian Government Dept of Health

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We would like to take a moment to thank all our customers for their support during this difficult time. As a small Australian business your continued support means a great deal to us. We are working very hard behind the scenes to ensure all orders are made and fulfilled as quickly as possible. It's a tough time for us all at the moment. We hope everyone is safe, and that we will all get through this together soon.

With much love, strength & kindness.
Print and Proper Team